Press to play

I work at Tech Support for one of the leading software companies. A few weeks ago I received a call from a frantic customer who was having trouble retrieving some important documents from her PC. At one point in our conversation I attempted to guide her through the process of opening the program she needed. So I said to her, “Ok, let’s press the control and escape keys at the same time. That brings up a task list in the middle of the screen. Now type the letter ‘P’ to bring up the Program Manager.”

At this point the customer stated, “I don’t have a ‘P’.”

I said, “On your keyboard.”

She replied, “What do you mean?”

I said, “‘P’ on your keyboard.”

The customer responded angrily, “I’m not going to do that!”