Brilliant Customers Of Travel Agents Everywhere
The following are actual stories provided by travel agents:
- I had someone ask for an aisle seat so that their hair wouldn't get
messed up by being near the window.
A client called in inquiring about a package to Hawaii. After going
over all the cost info, she asked, "Would it be cheaper to fly to
California and then take the train to Hawaii?"
I got a call from a woman who wanted to go to Capetown. I started to
explain the length of the flight and the passport information when she
interrupted me with "I'm not trying to make you look stupid, but Cape Town
is in Massachusetts." Without trying to make her look like the stupid
one, I calmly explained, "Cape Cod is in Massachusetts, Capetown is in
Africa." Her response... click.
A man called, furious about a Florida package we did. I asked what was
wrong with the vacation in Orlando. He said he was expecting an
ocean-view room. I tried to explain that is not possible, since Orlando
is in the middle of the state. He replied, "Don't lie to me. I looked on
the map and Florida is a very thin state."
I got a call from a man who asked, "Is it possible to see England from
Canada?" I said, "No." He said, "But they look so close on the map."
Another man called and asked if he could rent a car in Dallas. When I
pulled up the reservation, I noticed he had a 1-hour lay-over in Dallas.
When I asked him why he wanted to rent a car, he said, "I heard Dallas was
a big airport, and I need a car to drive between the gates to save time."
A nice lady just called. She needed to know how it was possible that her
flight from Detroit left at 8:20am and got into Chicago at 8:33am. I tried
to explain that Michigan was an hour ahead of llinois, but she could not
understand the concept of time zones. Finally I told her the plane went
very fast, and she bought that!
A woman called and asked, "Do airlines put your physical description on
your bag so they know whose luggage belongs to who?" I said, "No, why do
you ask?" She replied, "Well, when I checked in with the airline, they
put a tag on my luggage that said FAT, and I'm overweight, is there any
connection?" After putting her on hold for a minute while "I looked into
it," ( I was actually laughing) I came back and explained that the city
code for Fresno is FAT, and that the airline was just putting a
destination tag on her luggage.
I just got off the phone with a man who asked, "How do I know which
plane to get on?" I asked him what exactly he meant, to which he
replied, "I was told my flight number is 823, but none of these darn
planes have numbers on them."
A woman called and said, "I need to fly to Pepsi-Cola on one of those
computer planes." I asked if she meant to fly to Pensacola on a commuter
plane. She said, "Yeah, whatever."
A business man called and had a question about the documents he needed in
order to fly to China. After a lengthy discussion about passports, I
reminded him he needed a visa. "Oh no I don't, I've been to China many
times and never had to have one of those." I double checked and sure
enough, his stay required a visa. When I told him this he said, "Look,
I've been to China four times and every time they have accepted my
A woman called to make reservations, "I want to go from Chicago to
Hippopotamus, New York." The agent was at a loss for words. Finally, the
agent asked, "Are you sure that's the name of the town?" "Yes, what
flights do you have?" replied the customer. After some searching, the
agent came back with, "I'm sorry, ma'am, I've looked up every airport code
in the country and can't find a Hippopotamus anywhere." The customer
retorted, "Oh don't be silly. Everyone knows where it is. Check your
map!" The agent scoured a map of the state of New York and finally
offered, "You don't mean Buffalo, do you?" She replied, "That's it! I
knew it was a big animal!"
This page was last updated May 1, 2007.