Handling an insurance claim

Anonymous writes about how to handle an insurance claim.

I called UPS about an insurance claim I had filed on a package. I knew the automated voice response system wouldn’t be able to handle this issue so I immediately said “customer service”. It did a little beep-boop-bop computing noise, and then insisted that I first pick from its menu, none of which items bore any resemblance to insurance claims. I tried “track a package”. It recited the status, followed by “Can I help you with anything else?” I said, more insistently, “customer service”, at which it complained that that was the most recent shipping information. Exasperated — but a bit curious — I said “Damn you”, and after the little computing noise, it swiftly transferred me to customer service.