Amanda's Nephew writes:
My Aunt died this past January. Citi Bank billed her for Feb. and March for their monthly service charge on her credit card, and then added late fees and interest on the monthly charge... the balance had been $0.00 ... now it is somewhere around $60.00 I placed the following phone call to CitiBank:
Me: "I am calling to tell you she died in January."
Bank: "The account was never closed and the late fees and charges still apply."
Me: "Maybe you should turn it over to collections..."
Bank: "Since it is 2 months past due, it already has been."
Me: So what will they do when they find out she is dead?
Bank: Either report her account to the frauds division, or report her to the credit bureau ... maybe both!
Me: Do you think God will be mad at her????
Bank: ...EXCUSE ME ....?
Me: Did you just get what I was telling you... the part about her being dead?
Bank: Sir, you'll have to speak to my supervisor!!
(Supervisor gets on the phone)
Me: I'm calling to tell you, she died in January.
Bank: The account was never closed and the late fees and charges still apply.
Me: You mean you want to collect from her estate?
Bank ... long pause .... stammer
Bank: Are you her lawyer??
Me: No, I'm her great nephew. (lawyer info given...)
Bank: Could you fax us a certificate of death ??
Me: Sure (Fax number is given)
After the fax...........
Bank: Our system just isn't set up for death...
Bank: I don't know what more I can do to help....
Me: Well, if you figure it out, GREAT !!! If not, you could just keep billing her, I suppose.... don't think she would really care ....
Bank: Well... the late fees and charges do still apply!
Me: Would you like her new billing address
Bank: That might help
Me: Odessa Memorial Cemetery ####Hwy. 129 and plot number given
Bank: SIR, that's a CEMETERY !!!!!!!!
Me: What do you do with dead people on your planet???
This page was last updated February 1, 2004.